For State & Local Governments
Prepare for records requests before you need the messages.
When public business happens by text, finding the record can become a department-wide search through phones. FirmScribe captures covered conversations and delivers them to your archive, so mobile messages can follow the records process you already manage.
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Messaging coverage
Capture options depend on the service and configuration.
Bring official conversations into your existing process.
A project update from the field. A scheduling decision between departments. A conversation with a resident. Official business does not always arrive by email. Establishing capture gives covered mobile conversations a destination before someone needs to retrieve them. Records staff can then use the archive's search and retrieval tools for the messages delivered there.
Match capture to the way each department works.
Start with the employees, devices, and conversations your policy covers. A work-device deployment may call for full capture. A personal-device deployment may need selected work threads. FirmScribe supports both approaches through supported configurations. Review the appropriate scope with records staff, IT, and counsel, then give employees clear instructions about participation.
FirmScribe selected work-thread capture.
Give records staff and IT clear responsibilities.
A useful capture plan answers three practical questions.
What belongs in scope?
Records staff identify covered employees and official conversations. IT confirms the devices, accounts, and services involved.
Where do messages go?
Review delivery to your archive and the point at which its existing retention, search, and retrieval processes take over.
Who follows up?
Assign onboarding and ongoing account follow-up, including who contacts an employee when capture needs attention.
Keep capture visible after enrollment.
Administrative visibility, activity logging, and alerts help your team identify accounts that need attention. Establish a routine for reviewing issues and involving the right departmental contact. That gives a small records or IT team an agreed process for follow-up as employees join, leave, or change their setup.
FirmScribe administration tools.
Start with one department, then plan from experience.
Choose a defined group with a known device setup and archive destination. Use that initial scope to resolve configuration, employee instructions, and administrative responsibilities before considering additional departments.
State, local and education purchasing options
FirmScribe is available through Carahsoft's cooperative and jurisdiction-specific contracts. Explore the purchasing options for your agency or institution.
OMNIA Partners: Cobb County
For eligible OMNIA public-sector members.
Current term through Apr 30, 2027
OMNIA Partners: Region 4
Software solutions and services for eligible OMNIA public-sector members.
Current term through Dec 31, 2027
CoreTrust
For eligible state, local and education cooperative participants.
Current term through Feb 14, 2029
TIPS
For eligible government, education and nonprofit TIPS members.
Current term through May 31, 2027
E&I Cooperative Services
For eligible E&I members.
Current term through Mar 31, 2031
The Quilt
For participating research and education institutions.
Current term through May 2, 2028
NASPO Cloud Solutions: state agreements
Use the participating agreement for your jurisdiction. The listed contract numbers and terms apply to the individual state agreements.
Arizona
Current term through Dec 15, 2026
Arkansas
Current term through Jan 13, 2027
California
Current term through Jan 13, 2027
Colorado
Current term through Jan 13, 2027
Delaware
Current term through Jan 13, 2027
Florida Department of Management Services
Current term through Sep 30, 2026
Georgia
Current term through Jan 13, 2027
Idaho
Current term through Jan 13, 2027
Kansas
Current term through Jan 13, 2027
Kentucky Commonwealth Office of Technology
Current term through Oct 15, 2026
Louisiana
Current term through Jan 13, 2027
Maine
Current term through Jan 13, 2027
Minnesota
Current term through Jan 13, 2027
Missouri
Current term through Jan 13, 2027
Montana
Current term through Jan 13, 2027
New Hampshire
Current term through Jan 13, 2027
New Jersey
Current term through Jan 13, 2027
Oregon
Current term through Jan 13, 2027
Utah
Current term through Jan 13, 2027
Vermont
Current term through Jan 13, 2027
Washington
Current term through Jan 13, 2027
Additional state, local and school district agreements
Clark County School District, Nevada
Current term through Apr 14, 2027
Dallas ISD, Texas
Current term through Dec 31, 2027
Fairfax County, Virginia
Current term through Apr 30, 2027
Frisco ISD, Texas
Current term through Apr 30, 2027
Orange County, California
Current term through Dec 31, 2027
Richardson ISD, Texas
Current term through Dec 31, 2027
Florida: OMNIA agreement
Current term through Apr 30, 2028
Washington Suburban Sanitary Commission
Current term through Apr 30, 2027
Tell us about your agency and we can help identify the right purchasing route through Carahsoft.
Talk to SalesQuestions from your team
Can employees use personal phones?
Review the device and account configuration with us. Selective thread capture can support a narrower business scope, with employee responsibilities defined by your organization's policies.
Can we capture conversations from before enrollment?
Historical capture can include available messages from before enrollment. We will review availability for the proposed configuration.
Does FirmScribe replace our archive or records review?
FirmScribe captures and delivers messages. Your archive manages retention, search, and retrieval. Your organization continues to make its records review and disclosure decisions.
Map your first department's capture plan.
Bring a representative device setup and your intended archive. We will work through capture scope, technical prerequisites, archive delivery, and who handles onboarding and follow-up, with open questions identified before you move forward.
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