For mobile carriers
Win enterprise mobile accounts with capture beyond SMS.
When customers need iMessage, RCS or WhatsApp capture, give them a reason to choose your carrier and stay. Add FirmScribe capture to the enterprise offering you sell under your own brand.
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Messaging coverage
Capture options depend on the service and configuration.
A capture requirement can decide the mobile purchase.
A customer is choosing phones and a mobile provider. Their employees use messaging services that must fit the company’s recordkeeping program. If your capture offering stops at SMS, the customer may have to look elsewhere. Broader capture gives your enterprise sales team a way to meet that requirement and keep the device and mobile-service business in the conversation.
Give customers more reasons to buy from you.
Extend your offering across iPhone, Android, and WhatsApp Business and Personal. Address capture needs in a new proposal, support an existing customer’s changing messaging use, or strengthen your response at renewal. FirmScribe provides the capture platform behind the service you bring to market.
Your brand. One customer management experience.
Our robust REST API supports deep integration into your existing portal. Bring supported capture management workflows into the interface your enterprise customers already use. You shape the commercial offering and customer experience, while FirmScribe supplies the capture capabilities that extend your service.
FirmScribe administration tools. Discuss which management functions to integrate into your own interface.
Make the service fit the enterprise.
Messaging capture becomes part of a wider mobile offering. Connect it to the customer’s environment and the way your teams support that account.
Cover the required messages
Choose the messaging services and capture configurations that meet the customer’s use case, including full or selective capture where supported.
Deliver to the customer’s archive
Connect captured conversations to the archive the enterprise uses for retention, search and review.
Define how the service operates
Work through onboarding, customer support and escalation responsibilities so the offering has a clear operating model.
Build on the enterprise business you already know.
Your team understands the customers, their mobile environments and the opportunities in your market. Our partner team can help translate those capture requirements into an offering, then walk through branding, management integration and message delivery with the people responsible for launch.
Questions from prospective partners
Does FirmScribe replace our SMS capture service?
FirmScribe can add capture capabilities alongside your existing SMS offering. We can explore how broader coverage fits the service you already sell and the customers you want to reach.
Can we offer the service under our own brand?
Yes. A white-label offering is available. The REST API supports deep integration into your customer experience, with the management workflows determined by the integration you implement.
What does a first conversation cover?
We can discuss your enterprise market, the capture demand you are seeing and how a FirmScribe-powered offering could fit. You can start with a live opportunity or a broader product plan.
Bring broader capture to your enterprise mobile offering.
Meet our partner team to explore the services, integration and launch approach that fit your carrier business.
Meet Our Partner Team