For technology resellers and solution builders
Build messaging capture into the solution your customer needs.
Add iPhone, Android and WhatsApp capture to the solutions you deliver. Use FirmScribe’s flexible platform and REST API to connect messaging data, integrate management and keep the customer experience in your own application.
Meet Our Partner TeamMessaging coverage
Capture options depend on the service and configuration.
Close the gap in your next customer project.
You have a customer problem to solve and a solution to deliver. If that solution needs business messages from phones and messaging apps, capture can be the missing piece. FirmScribe gives you capture capabilities to integrate, helping you deliver the wider project your customer is buying.
Give the integration a job to do.
Start with the outcome your customer needs. For example:
Extend a customer portal
Bring supported capture management into the interface your customer already uses for the services you provide.
Complete an archive solution
Connect captured mobile conversations to the archive you are implementing or integrating for a customer.
Build a custom records workflow
Make supported messaging sources part of a wider solution that receives and processes business records.
One place for your customer to manage the solution.
Our robust REST API supports deep integration into your application. Build supported capture management workflows into your own interface, creating one management experience for the end customer. The delivery integration connects captured messages to the required destination. Your team can design both around the systems and workflows the customer already uses.
FirmScribe administration tools. Discuss which management functions to integrate into your own interface.
Choose the capture your project needs.
Use the sources that fit the customer’s messaging environment. Full and selective capture configurations support different collection needs, including business conversations on personal devices. Historical capture can bring in available messages from before enrollment for projects that need earlier conversations as well as ongoing capture. We can walk through the appropriate configuration for your use case.
Your solution, supported by our capture platform.
FirmScribe provides message capture and delivery. You build the customer application and connect the services that complete the solution. Together, we can work through integration, deployment and support responsibilities so your team knows how the service will operate.
Questions from prospective partners
Can we add FirmScribe to an application we already sell?
Yes. The REST API is available for deep integrations into existing applications and custom solutions. We can review the supported management capabilities and delivery approach that fit your application.
Does FirmScribe replace the customer’s archive?
FirmScribe captures and delivers messages. Your customer’s archive continues to handle retention, search and other archive functions.
What should we bring to the first conversation?
A customer problem, an existing solution or an idea for a new one is enough to start. We can explore the relevant capture capabilities and how they could fit. A finished technical specification is not required.
Let’s talk about what you’re building.
Meet our partner team to explore your use case, see the relevant capture capabilities and discuss the integration your solution needs.
Meet Our Partner Team