For broker-dealers and compliance teams
FINRA iMessage Archiving
Capture your representatives’ iMessage conversations for the archive your firm already uses, with coverage for SMS, MMS, RCS, and WhatsApp Business and Personal too. Bring in available messages from before enrollment, choose full or selective capture, and give compliance and IT visibility into ongoing capture.
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Messaging coverage
Capture options depend on the service and configuration.
Bring earlier client conversations into the record.
Client relationships may already have a message history when you introduce capture. FirmScribe can capture available messages from before enrollment through supported configurations. Make that history part of the deployment discussion, alongside ongoing capture, so your team understands what can be brought into the archive.
Set the scope. Make the representative’s role clear.
Choose a capture approach that fits your firm’s business communications policy and supported device configuration.
Capture all threads
Use full capture where your policy calls for all threads in the supported configuration. Review the account setup and what representatives need to do during enrollment and ongoing use.
Capture selected work threads
Use selective capture for defined business conversations. For representatives using personal phones, establish which threads belong in scope and how the selected-thread approach will be administered.
Keep the archive your compliance team already uses.
FirmScribe captures and delivers messages. Your archive remains the place for retention, search, supervision, and discovery. Tell us which archive you use, and we will walk through the integration, delivery format, and configuration for your firm.
Know when capture needs attention and who follows up.
Proactive alerts help your team identify users needing attention. Detailed activity logs support investigation, while administrative tools let you manage users and administrator access. Bulk upload supports larger deployments. See how your team can monitor capture, follow up with a representative, and track reconnection and delivery.
FirmScribe administration tools.
Our capture track record
2 billion+ messages captured. 200,000+ end users served.
Questions from your team
Does FirmScribe support both BYOD and Corporate iPhones?
Yes. FirmScribe supports Personal, Managed and Federated AppleIDs and has solutions to separate out business from personal messages as needed.
What happens if a representative changes an Apple account password?
Available messages from the interruption can be captured after the representative reconnects. Use administration tools, logs, and alerts to investigate and follow up, then monitor reconnection and delivery.
How does iMessage capture fit FINRA recordkeeping and supervision?
FINRA guidance focuses on a communication’s business content, regardless of the device or technology. Capture and delivery support your firm’s broader program, including its policies, archive controls, and supervision. The FINRA resources below provide further guidance.
See the capture setup your representatives would use.
Walk through capture scope, enrollment, available history, and delivery to your archive. We will help your team assess the representative experience and archive fit, then identify the next step.
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